We hold ourselves to a high standard. If we fall short, we want to hear about it — and put it right.
Last updated · June 2026
Akton Fire Ltd is committed to providing a professional, high-quality service to every client. We take any concern about our work, our people or our conduct seriously, and we treat every complaint as an opportunity to put things right and to improve. Raising a complaint will never affect the way we deal with you.
The quickest way to raise a concern is to complete the form at the bottom of this page. It comes straight to us at info@akton-fire.com. If you would rather, you can also contact us directly:
To help us look into your complaint quickly and thoroughly, please include:
We follow a simple, transparent process:
If our response does not resolve your complaint, you may ask us to review the matter again, and it will be considered by a director. Where your complaint concerns work that falls under a professional body or third-party scheme of which we are a member, you may also be able to refer it to that body. We will tell you which route applies to your matter and how to pursue it.
If your complaint is specifically about how we have handled your personal data, please see our Privacy Policy. You retain the right to complain to the Information Commissioner's Office (ICO) on 0303 123 1113 or at ico.org.uk.
Complete the form below and it will be sent to us at info@akton-fire.com. As above, we will acknowledge it within three working days and give a full response within 20 working days.